Redesign the Abuja Informal Settlement Registration Process for First-Time Applicants

The Federal Capital Territory has thousands of households living in settlements like Kuchingoro, Jabi Barracks, and Mpape that exist in a legal grey zone. Residents have built homes, raised families, and run businesses on land where they hold no recognised title. Without documentation, they cannot access mortgages, fight demolition orders, or pass property to their children. The FCT Land Administration does have a regularisation pathway, but it requires applicants to navigate multiple agencies, submit documents many residents do not possess, pay fees that are inconsistently published, and make several in-person visits during working hours. For a daily-wage earner, each visit costs a full day of income. The process filters out the people it is supposed to help. Your deliverable is a service design proposal: map the current process using a service blueprint, identify the three or four biggest friction points, and propose a redesigned journey. The redesign should not assume internet access or literacy for every step. Think about where community associations, local government officers, or trusted intermediaries could carry part of the load. Present your work as a PDF deck of ten to fifteen slides. Show both the current-state blueprint and your proposed future-state journey. Explain your design decisions clearly. Good work will be grounded in at least three pieces of research or reporting on land tenure in the FCT, and will show that you have thought about what is politically and operationally feasible, not just what is ideal.