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Consumer & RetailOpen

Make WhatsApp ordering easier for one small retailer

Improve one retailer's ordering flow without asking them to adopt an expensive new system.

Brief type
Training
Level
Beginner
Time
1 week
Format
Solo or team

The brief

WHAT YOU ARE MAKING A simpler way for one small retailer to receive, confirm and track orders through tools they already use. This might be a catalogue, order form, message template or lightweight tracker. START HERE Observe or discuss the retailer's current process. Speak to the owner and three customers. Find the point where orders are most often misunderstood, delayed or lost. YOUR SUBMISSION Share the working prototype, a map of the old and new process, instructions the retailer can follow, test results from at least three sample orders and any running cost. KEEP IT SAFE AND HONEST Do not collect real card details, passwords or customer contact lists. Use test data in demonstrations. Do not claim integration with WhatsApp, Meta or a payment provider unless it is real. GOOD WORK LOOKS LIKE The retailer can use it without technical support, customers know what happens next, and the test shows fewer steps or fewer mistakes.

Skills you will practise

Service designCustomer researchPrototyping